Taya36 Privacy Policy – How We Protect Your Data

1 Introduction

Taya36 takes the privacy and security of your personal information seriously. This Privacy Policy describes how we collect, use, store, and protect information about you when you use the Taya36 website or mobile application. It also explains your rights regarding your personal data and how you can exercise them.

This policy applies to all personal information collected through your use of the platform, including information provided during registration, account activity, customer support interactions, and any other engagement with Taya36 services.

By creating a Taya36 account or continuing to use the platform, you agree to the practices described in this policy. If you do not agree, please refrain from using the platform and contact our support team to discuss account closure.

2 Information We Collect

We collect different types of information depending on how you interact with Taya36. Below is an overview of the main categories:

We do not intentionally collect sensitive personal information beyond what is required for identity verification and fraud prevention. If additional information is ever needed, you will be informed before it is collected.

3 How We Use Your Information

The information we collect is used for the following purposes:

• Account management — to create and maintain your Taya36 account, verify your identity, and process your transactions securely.
• Platform operations — to provide access to games, process deposits and withdrawals in PHP, and deliver a personalised experience.
• Security and fraud prevention — to detect unusual activity, prevent unauthorised access, and protect the integrity of the platform.
• Customer support — to respond to your queries, investigate complaints, and resolve any issues with your account.
• Legal and compliance obligations — to meet our Know Your Customer (KYC) requirements and comply with applicable laws and regulations.
• Platform improvements — to analyse usage patterns and technical data so we can improve the platform experience for all players.
• Communications — to send you account-related notifications, security alerts, and updates about changes to our policies or services.

We do not use your information to make automated decisions that significantly affect you without your knowledge. If targeted communications are sent based on your account activity, you may opt out through your account settings or by contacting support.

4 Sharing Your Information

Taya36 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment processors — to facilitate deposits and withdrawals through Philippine e-wallets and bank transfers. These providers process your payment data under their own privacy policies and security standards.
• Identity verification services — to complete KYC checks as required before withdrawals or when account verification is triggered.
• Technology and infrastructure providers — third-party services that support platform hosting, security, and analytics, bound by confidentiality agreements.
• Legal and regulatory authorities — when required by applicable law, court order, or to protect the rights and safety of users and the platform.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified if this occurs.

Any third party that receives your personal data is required to handle it in a manner consistent with applicable privacy laws and our own data protection standards. We do not permit third parties to use your data for their own marketing purposes.

5 Data Storage and Security

Your personal information is stored on secure servers protected by industry-standard safeguards. We use SSL/TLS encryption for all data transmitted between your device and our platform, whether you are accessing Taya36 via browser or the mobile app.

Access to personal data within Taya36 is restricted to authorised personnel who require it to perform their role. All staff with access to personal data are subject to confidentiality obligations.

We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required by our legal and compliance obligations. When data is no longer required, it is securely deleted or anonymised.

While we take all reasonable steps to protect your information, no system is completely immune to risk. We encourage you to use a strong, unique password for your Taya36 account and to enable OTP verification for added security. If you suspect any unauthorised activity on your account, please contact our support team immediately.

6 Cookies and Tracking Technologies

Taya36 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and understand how the platform is being used.

The types of cookies we use include:

• Essential cookies — required for the platform to function correctly, including session management and security features. These cannot be disabled without affecting your ability to use the site.
• Functional cookies — remember your preferences such as language settings and display options to provide a more consistent experience.
• Analytics cookies — help us understand how players navigate the platform so we can identify areas for improvement. Data collected through these cookies is aggregated and anonymised.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some features of the Taya36 platform. We do not use third-party advertising cookies or share cookie data with external marketing platforms.

7 Your Rights Over Your Data

As a Taya36 user, you have the following rights regarding your personal information. You may exercise any of these rights by contacting our support team through your account dashboard.

We will respond to all valid data requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to protect the security of your account.

8 Minors and Age Restrictions

Taya36 is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you believe that a minor has registered an account on Taya36, please contact our support team immediately so we can investigate and take appropriate action.

During registration and as part of our KYC process, we verify the age of all users. Accounts found to belong to individuals under the minimum age requirement will be closed and any associated balances handled in accordance with our Terms and Conditions.

9 Third-Party Links and Services

The Taya36 platform may reference or integrate with third-party payment services such as GCash and Maya for transaction processing. These services operate independently and are governed by their own privacy policies. Taya36 is not responsible for the privacy practices of third-party providers.

We recommend reviewing the privacy policies of any third-party service you use in connection with your Taya36 account. If you have concerns about how a specific third-party provider handles your data, please contact that provider directly.

10 Changes to This Privacy Policy

Taya36 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When updates are made, the revised policy will be posted on this page with an updated date.

For significant changes that materially affect how your data is handled, we will notify registered users via email or through an in-platform notice. Your continued use of Taya36 after such notice constitutes acceptance of the updated policy.

We encourage you to review this page periodically so you stay informed about how your personal information is being handled. If you have any questions about a recent update, our support team is happy to help.

11 Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our support team. You can contact us through the help section of your account dashboard or via the email address listed in the footer of this page.

We treat all privacy-related enquiries seriously and aim to respond promptly. If you feel your concern has not been addressed satisfactorily, you may also seek guidance from the relevant data protection authority in your jurisdiction.

For all other account matters, including deposits, responsible gaming tools, and gameplay support, please visit our FAQ page for quick answers to common questions.